Terms of Service

• 1. Agreement
• 2. What Locumetric does
• 3. Your account
• 4. Membership, credits, billing and teams
• Prices and changes
• 5. Cancelling
• 6. Estimates, not appraisals
• Your comp selection
• 7. Public-record and owner data
• 8. Acceptable use
• 9. Documents you upload
• Your own comps
• 10. AI features
• 11. Our intellectual property
• 12. Suspension and termination
• 13. Disclaimers
• 14. Limitation of liability
• 15. Indemnity
• 16. Governing law
• 17. Changes to these terms
• 18. Contact

1. Agreement

These Terms of Service ("Terms") are an agreement between you and Locumetric LLC ("Locumetric", "we", "us") covering your use of locumetricdata.com, the Locumetric mobile app and everything they provide (together, the "Service"). By creating an account or using the Service you agree to these Terms and to our Privacy Policy. If you use the Service for a company or other organization, you confirm you can accept these Terms for it, and "you" includes that organization.

You must be at least 18 years old to use the Service.

2. What Locumetric does

Locumetric is a commercial real estate research tool. You search for a property by address or parcel ID and the Service finds comparable sales, estimates a value range and produces a report you can download as a formatted Excel file. The Service also includes an AI Analyst, market-intelligence views built from public owner and transaction records, and a way to contribute rent data from your own documents. On most reports you can also choose which of its comparable sales count toward a figure of your own, see its alternates, add a named property's recorded sale, and enter your own off-market sales (see section 6).

The Service covers the jurisdictions listed on our coverage page. Data depth varies by jurisdiction, and the coverage page notes where public data is limited. We add, change and sometimes remove features and jurisdictions over time.

3. Your account

• Give us accurate sign-up information and keep your email address current, since that is where we send password resets and account notices. You can change your sign-in email under Account settings: we email a confirmation link to the new address, the change applies only when you open it while signed in, and we tell your previous address that it changed.
• Keep your password private. You are responsible for activity under your account. Tell us right away at support@locumetricdata.com if you think someone else has accessed it.
• Accounts are for one person. To work as a team, set up a team (see section 4) so each person has their own login; don't share credentials.
• If you own or administer a team, you control who is a member and how the team's credits are used, and you can see each member's usage.

4. Membership, credits, billing and teams

• Membership. Reports require an active Locumetric membership. The membership is a subscription billed in advance through our payment processor, Stripe, either monthly or yearly; you choose when you check out. The price, the billing interval and the number of report credits included each month are shown on the billing page before you check out. Prices don't include taxes unless we say so.
• Credits. Each report uses one credit per parcel it covers (so a combined report for several parcels uses one credit for each parcel). A credit is used only when a report is delivered. If a report can't be produced, its credit is returned to your balance automatically. A report valued on the public assessment without comparable sales is a delivered report and uses a credit. If we confirm that a report was wrong because of an error in our data or processing, we return its credit within 2 business days; write to support. Returning a credit is not a statement about how accurate a report is. Other products (profile unlocks, find-lists priced by the rows they deliver, market briefs, and sales you add to a report) show their price in credits before you confirm, and you're never charged more than the price you confirmed.
• Included monthly credits. Your membership includes the number of report credits shown on the Billing page each month (currently 5), on yearly billing too. Each included credit is valid for 60 days from the month it is given, and you can hold at most 10 included credits at a time; unused included credits roll forward within those limits. Included credits have no cash value.
• Pay once per record. What your team buys stays yours while you're a member: re-opening or re-downloading anything your team bought is free; re-running a report on the same property is free for 90 days, up to 5 versions; an unlocked profile stays live for your team for 12 months, after which its last version stays viewable and a refresh costs less than a new unlock (currently 1 credit for a company profile and 3 credits for a person or operator profile; the price is shown before you confirm); a list charges only the rows your team hasn't bought in the last 12 months; and a market brief for the same area is free for 30 days. "Your team" means your team's shared account, or just you if you aren't on a team.
• Stored results. We keep what your team bought (reports, profiles, lists and briefs) so you can re-open them. Privacy removal requests apply to stored results, re-opens and downloads too, so a stored result can show less than it did when you bought it.
• Share links. A member can create a read-only web copy of one report for their client. A share link expires after 30 days, you can revoke it at any time, and it doesn't include downloads or other data. You remain responsible for sharing it.
• Comp selections, alternates and added sales. Working out a figure from your own comp selection, and entering your own comps, uses no credit. Showing a report's alternates uses no credit either; it counts one row for each alternate (up to 5) toward your team's monthly fair-use limit for property rows, once per report version. Adding a named property's recorded sale to a report currently costs 1 credit for up to 4 added sales on that report's property within its 90-day re-run window, charged when you add the first sale of a new bundle; the price is shown before you confirm, and a credit is used only when a sale is added. A sale your team already holds (a comparable sale in one of your team's reports, an alternate it was shown or a sale it added, in the last 12 months) is added free and doesn't use up a bundle. During the design-partner pilot, added sales are paid from pilot credits, up to 8 per pilot (a sale your team already holds doesn't count). A PDF, share link or BOV evidence pack that shows your figure keeps the comp selection it was made with.
• Automatic credit back. A report that produces no valuation although its comparable-sales search found enough sales, and the free quick look with the same settings said so, returns its credit automatically, up to twice a month for your team; beyond that we review it. Other data-error claims work as described under "Credits" above.
• Credit packs. Members can buy extra credits in packs. A credit pack is a one-time purchase, is non-refundable (except as set out in "Prices and changes" below), and its credits expire 12 months after purchase. Packs can be bought only with a paid, current membership: not during the design-partner pilot and not while a payment is failing. Pack credits can only be used while you have an active membership, and they have no cash value.
• Automatic renewal. Your membership renews automatically until you cancel. A monthly membership renews every month and a yearly membership renews every year, and Stripe charges the payment method on file at the start of each new period, at the price you agreed to (or a new price we gave you notice of, as described in "Prices and changes" below). We email you before each yearly renewal. If a payment fails, Stripe retries it for 7 days; if it still hasn't gone through by then, the membership is cancelled. While a payment is failing, no new included credits are given (the ones you already have stay usable until they expire) and credit packs can't be bought.
• Charter rate. The Charter rate is a founding price for early members: $49/month or $470/year, with the same monthly report credits as standard Membership. It is offered to new members while fewer than 50 Charter memberships (pilots included) are active, and a design-partner pilot converts at the Charter rate. Every Charter member has the same founding terms. Your Charter price won't increase during the first 12 months of your paid Charter membership; after that, we won't raise it above 60% of the standard Membership list price for the same billing interval, and we'll email you at least 60 days before any increase, which never applies before your next renewal. During your first 12 months of paid Charter membership, your included monthly report credits won't fall below the number shown when you joined; after that, they match standard Membership's, and we'll email you at least 60 days before any reduction. "Standard Membership list price" means the price we publish for new customers for our standard self-serve Membership (not team, enterprise or other plans). The Charter rate covers the base membership only, not credit packs, add-ons or new products. It ends if you cancel or your membership ends for non-payment, and it can't be transferred. If your Charter membership ends, a new membership is at the price shown at that time. One Charter membership per payment card: a new Charter paid with a card that already pays for another account's Charter is cancelled and its first payment refunded, so colleagues who share a firm's card join that membership as members of its team. Agents who pay with their own card can each have a Charter membership, including agents at a franchise brand who share its email domain.
• Design-partner pilot. With a pilot code we give you, you can start a 30-day pilot with no fee and no payment card. It includes the pilot report credits stated in the offer. Pilot credits expire when the pilot ends. To continue after the pilot, add a payment card from the Billing page before the pilot ends: your Charter membership then starts when the pilot ends, at the Charter rate for the billing interval you chose (monthly or yearly), and renews automatically as described above. The Billing page shows the pilot's end date and, once you add a card, the date of the first charge; we email you a reminder at least 7 days before the pilot ends. If you don't add a card, the pilot ends on its end date, nothing is charged, and your pilot credits lapse. During the pilot you can switch to yearly billing, or, once you've added a card, start your paid membership early from the Billing page, which charges the first period straight away and starts your monthly credits that day.
• Other promotions. Other promotional pricing applies only for the period and terms stated in the offer.
• Teams. A member with their own membership can set up a team and invite colleagues by email; colleagues join only by accepting the invitation. Team members' reports use the team owner's membership credits, within any monthly limit the owner or an admin sets. Owners and admins can see each member's credit usage. If you pay for your own membership, you have to cancel it before you can join someone else's team. Your account is yours, not your firm's: if you leave a team or an admin removes you (for example when you move to another brokerage), you can still open and download the reports you ran; what the team paid for (reports, profiles, lists and briefs) stays in the team's library for the team; your account becomes an individual account, so you need your own membership to run new reports; and nothing transfers to a new team you join.

Prices and changes

1. Our prices can change. Our prices, plans, credit packs, the report credits included with a membership, the credits each product uses, and our promotions are shown on our website, on the Billing page and at checkout. We may change them at any time, as we see fit, subject only to the protections in this section. The price shown when you confirm a purchase is the price you pay for that purchase. If we find a clear pricing error before we deliver what you bought, we'll tell you, and you can either accept the correct price or cancel for a full refund.
2. Your existing membership. Subject to points 6 and 7, we may change your membership's price, or what it includes (for example, the report credits included each month or the credits a product uses), for future billing periods only. We'll email the account owner at least 30 days before the change takes effect for monthly billing, and at least 60 days before your renewal date for yearly billing. The email will set out the new terms, the date they start and how to cancel. A change never applies to a billing period you have already paid for; it takes effect at your first renewal on or after the date in the email. If you don't want the change, cancel before that date and you won't be charged the new price. If your membership continues after that date, the new terms apply from then on. Changes that only benefit you, such as a lower price or more included credits, don't need this notice and may take effect straight away.
3. Credits you've bought. Credit packs are one-time purchases. Their credits are units of service, not a cash balance. They have no cash value and can be used only by your account and your team. They are non-refundable, except where the law requires a refund or we made an error. They expire on the date shown at purchase and in your account (12 months after purchase). We will never shorten the expiry of credits you have already bought. If we increase the number of credits a product uses, credits you bought before the change keep their earlier value for that product until they expire. Credit-pack credits can be used while you have an active membership.
4. Credits we give you. Pilot credits, and credits we give you at no charge (such as goodwill credits), have no cash value, can't be transferred, and expire on the date shown. If we offer credits for contributing data, they may be shown as pending until the data they reward can be used in the Service; pending credits can't be used until they are released. We may withdraw credits we gave you if they were granted by mistake, obtained through abuse, or earned with a contribution that turns out to be inaccurate or not yours to share. We may change how credits are given or earned at any time; the change applies to future grants.
5. Included features. Creating an account is free, and you're never charged unless you choose a paid plan or purchase. Features included with a membership at no extra credit charge (such as search, the coverage map, saved reports and re-downloads, and AI Analyst questions about your own reports, within fair-use limits) may change over time, but we won't start charging members for any of them, or materially reduce them, without the notice described in point 2.
6. New products and add-ons. We may introduce new products, features or add-ons at any price. We won't charge you for them unless you choose them. We won't add a per-member (seat) fee to an existing membership; one could apply only to a new plan or an option you choose.
7. Charter, pilots and promotions. Charter, pilot and promotional pricing applies on the terms stated in the offer you accepted (see "Charter rate", "Design-partner pilot" and "Other promotions" above). Where those terms differ from this section, they prevail.
8. How we tell you. We send notices about your membership, including any change under point 2, by email to the account owner. A change posted on our website or shown in the Service is not, on its own, notice of a change to your membership.
9. Taxes. Prices don't include applicable taxes unless we say so.

5. Cancelling

You can cancel at any time from Billing & credits in your account (Manage billing or cancel), which opens the Stripe billing portal. You can also cancel by emailing support@locumetricdata.com from the address on your account with the subject "Cancel"; we confirm cancellations sent by email within one business day. A cancellation email we receive before your renewal or pilot end takes effect from when we receive it; if we charge you after that, we refund the charge. Cancelling stops future charges. Unless the portal shows otherwise, cancellation takes effect at the end of the billing period you've paid for (the month or the year), and you keep your membership and remaining credits until then. A pilot is charged only if you add a card to continue it, and a pilot cancelled before it ends isn't charged. We don't give refunds for partial billing periods, unused credits or credit packs, except where the law requires it or we decide to in a particular case. If you think you were charged in error, write to support@locumetricdata.com.

6. Estimates, not appraisals

Values in the Service are automated estimates, not appraisals. Locumetric's estimates, and every value range, confidence score and comparable-sale ranking we provide, are produced automatically from public records (such as recorded sales and property assessments) and statistical adjustments, without anyone inspecting the property. A figure a member works out from their own comp selection is the member's, not ours (see Your comp selection below). That means:

• An estimate is not an appraisal, is not prepared under appraisal standards (such as USPAP), and is not a broker price opinion, an offer, or investment, legal, tax or lending advice.
• Estimates can be wrong, sometimes by a lot, because the underlying records can be incomplete, out of date or mis-recorded, and because every property has features that public data doesn't capture.
• You are responsible for your own decisions. Check what matters against the public record and, where it counts (litigation, tax appeals, fiduciary decisions), get a licensed appraiser or other qualified professional.
• Don't use an estimate as the basis for a loan, mortgage underwriting or other credit decision, or in a federally related transaction; use a licensed or certified appraiser for those.

Each report lists its comparable sales from public records with parcel ID, sale date and price so you can check them yourself. A sale a member entered is labelled as entered by the member's firm (or the member), not a public record.

Your comp selection

On a report you can leave out some of its comparable sales, put back a sale the report set aside for a reason you may reverse (for example, one outside its time window), swap in the report's alternates, add a named property's recorded sale, or enter an off-market sale of your own. The Service then works out a figure from the sales you kept, with the same arithmetic, market trend and weights the report used, and without a new search. It uses the comparable sales only, not the property's assessment or its own sale, so it can differ from Locumetric's estimate even when you leave nothing out.

• It is your opinion. That figure, and the choice of sales behind it, is your own opinion of value. It is not Locumetric's estimate, and it is not an appraisal or a broker price opinion by Locumetric. Locumetric's estimate on the report doesn't change.
• It is labelled as yours. A PDF, share link, BOV evidence pack or Excel file that shows your figure names you (and your firm, when your team has a firm name), shows Locumetric's automated estimate beside it, and says that your figure is your own opinion and not an appraisal. For a property in Maryland, it also carries the Maryland Real Estate Commission's competitive market analysis disclosure, unchanged. Don't remove, hide or change those lines.
• You are responsible for it. You choose the sales and decide how to use the figure, and you are responsible for what you tell anyone about it, including any other statement or disclosure your licensing rules require (for example, that you have an interest in a property used as a comparable).
• No lending use. Don't call your figure an appraisal, and don't use it, or offer it to anyone, as the basis for a loan, mortgage underwriting or other credit decision, or in a federally related transaction; use a licensed or certified appraiser for those.
• Who can change it. The member who ran the report and the team's owners and admins can change its comp selection and put it on a document; other team members can see it and add comp notes. We keep a record of every change.

7. Public-record and owner data

Much of the Service is built from public records: parcel and assessment data from county and city governments, recorded sales, and public state business-registry filings. Owner information shows the owner of record as published by the local government, which may lag behind a recent sale. When the Service links an owner entity (such as an LLC) to business-registry records or groups related entities together, that match is made automatically and may be wrong.

Public records. Our data comes from public records and other lawful sources. It can contain errors and is provided "as is" (see section 13). Records can name people in the roles in which they were recorded, for example as property owners. Some information may be hidden at a person's request, so the Service may not show everything a public record contains. To ask us to remove personal information, use our removal request page (https://www.locumetricdata.com/privacy/removal).

Not a consumer reporting agency. Locumetric is not a consumer reporting agency. You may not use the Service or any data from it to determine anyone's eligibility for credit, insurance, employment, housing or tenancy, or for any other purpose covered by the Fair Credit Reporting Act or similar laws.

Calls, texts and email. If you use information from the Service to call, text or email anyone, you are responsible for following the laws that apply, including the TCPA, the CAN-SPAM Act and Do Not Call rules.

8. Acceptable use

You may use the Service and what you buy in the ordinary course of your own business, and share it with colleagues on your team. You may share a report (its PDF, its Excel file or a share link) with your own client or counterparty for the property or deal it covers. You may not resell, sublicense, publish or redistribute the data, exports or share links in bulk or as lists, or use them to build a competing database. You agree not to:

• use automated access, scraping or bulk downloading outside our features: no crawling, bots or scripts against the Service;
• resell, sublicense, publish or redistribute the Service's data, exports or share links (other than a report shared with your own client or counterparty as described above), in bulk or as lists, or use them to build or feed a competing product, database or dataset;
• get around credit limits, rate limits, paywalls or security measures, or probe, disrupt or overload the Service;
• copy, reverse-engineer or decompile the Service, except where the law expressly allows it;
• use owner or registry information to harass, stalk, threaten or unlawfully discriminate against anyone, or for any unlawful purpose;
• present a figure from your comp selection as Locumetric's estimate or as an appraisal, or remove the lines that say whose figure it is;
• enter a sale you know to be false, or use alternates or added sales to collect sales data beyond the reports you run;
• upload anything you don't have the right to share, or anything containing malware; or
• share your login or let people outside your account use it.

First lists, downloads and fair use. Downloads carry identifiers that tie them to your account and the time of download, and may contain control records so we can trace redistribution. We apply fair-use limits per team and may pause unusual activity for a short review. Your team's first find list is reviewed by us before its rows are shown, usually within one business day: its credits are held, not charged, while it waits; they are charged when we approve it, and released, with nothing charged, if we decline it. If your team ran lists before this review began, its first find-list download is reviewed the same way; nothing is charged while it waits and the list stays available on screen. One approval covers both: once approved, your team runs and downloads lists without further review, within the fair-use limits. We may withdraw an approval if we see redistribution or another breach of these Terms. If we decline, your team can't run or download find lists; if we withdraw an approval, your team can't run new lists or download, and the lists it already paid for stay available on screen only.

Agreed damages. Because the harm from redistribution in breach of this section is hard to measure, you agree to pay, as agreed damages and not as a penalty, the greater of (a) $5,000 for each export, list or batch of records redistributed in breach of this section, or (b) ten times the list price of the records redistributed, valued at $30 per credit, in addition to our other remedies. You agree that this amount is a reasonable estimate of the harm we expect from such a breach.

Court orders. A breach of this section would cause us harm that money alone can't repair. In addition to agreed damages, we may ask a court for an immediate order to stop the use and to have the records removed, without having to show actual damages or post a bond, to the extent the law allows.

Costs of enforcement. If we bring an action to enforce this section and prevail, you will pay our reasonable attorneys' fees, court costs and costs of investigating the breach, including forensic investigation.

9. Documents you upload

You can upload rent rolls, offering memoranda, leases and similar documents so the Service can extract rent data. Uploading is available to members. When you upload, you confirm you have the right to share the document and its contents with us for this purpose.

• You keep ownership of your documents.
• You give us permission to store and process them, including automated extraction (which may use an AI provider, as described in the Privacy Policy), and to use anonymized, aggregated figures derived from them (such as market rent per square foot) to improve estimates for all users.
• We don't show your file, or tenant names and addresses from it, to other users.
• You can ask us to delete a document at any time by writing to support@locumetricdata.com. Aggregated figures already derived from it may remain, because they no longer identify you or the document.

Your own comps

On a report you can enter an off-market sale as a comparable: its price, date, size, property type and address or a label, and if you like a note. When you do, you confirm that, as far as you know, the facts are accurate and you have the right to use and share them.

• Your own comps stay private to your team for as long as we keep them. Unlike the aggregated figures from uploaded documents above, we never pool them, add them to our data, use them to improve our estimates or test our methods, or show them to other users.
• They count only in your comp selection, never in Locumetric's estimate, and are labelled as entered by your firm (or by you), not a public record, wherever they appear, including on a PDF or share link you give a client. A note you add to one never appears on those documents.
• We don't check them, and the AI Analyst treats them as unverified.
• You keep any rights you have in them. You give us permission only to store and process them to show them to your team, on the documents you make and to the AI Analyst when your team uses it. Your team can enter up to the number shown in the Service (currently 200 a month, or 20 during a design-partner pilot).

10. AI features

AI Analyst questions about your reports and what your team has unlocked are included with membership, within the monthly allowance and fair-use limits shown on the Billing page. Paid reports and profiles also include a short AI-written brief generated only from that report's or profile's own data. On a report with a comp selection, the AI Analyst can explain how your figure differs from Locumetric's estimate; it is instructed not to produce a value of its own, and it treats sales a member entered as unverified. The AI Analyst and document extraction use a third-party AI model. AI output can be incomplete or wrong, even when it sounds confident. Treat it as a starting point, check it against the report and the public record, and don't rely on it as professional advice.

11. Our intellectual property

The public records themselves belong to the public. The Service, including its software, design, compilations, scores, rankings and report formats, belongs to us and our licensors. We give you a limited, non-exclusive, non-transferable right to use the Service under these Terms while your account is in good standing. If you send us feedback, we may use it without owing you anything. We quote your answers to our optional impact questions, or a testimonial you give us, only with your permission, as our Privacy Policy describes.

12. Suspension and termination

You can stop using the Service at any time. We may suspend or close your account if you break these Terms, don't pay, or use the Service in a way that could harm us, other users or third parties. Where it is reasonable, we will tell you first and give you a chance to fix the problem. When an account closes, the right to use the Service ends, and the sections of these Terms that by their nature should survive (such as payment obligations, disclaimers, limitation of liability, indemnity and governing law) continue to apply.

13. Disclaimers

The Service and all data, estimates and reports are provided "as is" and "as available". To the fullest extent the law allows, we disclaim all warranties, express or implied, including warranties of accuracy, completeness, merchantability, fitness for a particular purpose and non-infringement. We don't promise the Service will be uninterrupted or error-free, or that any record is current or correct.

14. Limitation of liability

To the fullest extent the law allows: (a) we are not liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or business opportunities, including losses from decisions made using an estimate or report; and (b) our total liability for all claims relating to the Service is limited to the amount you paid us in the 12 months before the event giving rise to the claim. Some places don't allow these limits, so they may not all apply to you.

15. Indemnity

You agree to defend and indemnify Locumetric LLC against third-party claims, and the related costs, arising from your misuse of the Service, your violation of these Terms, documents you upload or sales you enter without the right to share them, or a figure from your comp selection that you or your team share with anyone.

16. Governing law

These Terms are governed by the laws of Virginia and applicable United States federal law, without regard to conflict-of-law rules. Any dispute that isn't resolved informally will be heard only in the state or federal courts located in Virginia, and you and we consent to their jurisdiction. Before filing a claim, please contact us so we can try to resolve it.

17. Changes to these terms

We may update these Terms as the Service changes. We will post the new version here with a new "Last updated" date. Changes to prices, plans, included credits and the credits products use follow "Prices and changes" in section 4, including its email notice before a price increase or a cut to what your membership includes. For other material changes, we'll tell you by email before they take effect. If you keep using the Service after a change takes effect, you accept the updated Terms. If you don't agree, cancel your membership and stop using the Service.

18. Contact

Questions about these Terms: support@locumetricdata.com.

Locumetric LLC
10114 Walker Woods Dr, Great Falls, VA 22066

See also our Privacy Policy.